Frequent Asked Questions
Shipping Information
We have standard shipping and fast air shipping for choice
We list production time for each product usually production time + shipping time (standard/air shipping)= the delivery time
Usually, the easiest way to get a quote is to find your product on our site, sign in and select your product and imprint options on our website. This will provide you with a quick price in most cases. If you have any questions, or if you would like assistance in finding a product, please email us
Australia/ New Zealand/ USA/Canada/Mexico/ Germany/ France/ Austria/ Denmark/ Belgium,/ Luxembourg,/ Netherlands/ Italy, Spain / Poland/ czech republic/ Hungary/ Slovakia/ slovenia/ Portugal/croatia/ Greece/ Sweden/ Finland/ Lithuania/ latvia/ Estonia/ Bulgaria/ Romania/Japan/South Korea/Singapore/Malaysia/ Thailand/ Vietnam/ Cambodia/ the Philippines/ Brunei/ Indonesia/ United Arab Emirates/ More country will be added time by time If you are not in the listed country, please ask quote specially
Payment
We accept paypal ( credit card) & Bank transfer
A: You can directly pay online by paypal/credit card etc
B: If you pay by bank transfer, please first order online, and choose pay by bank transfer, when we get your order, we willl send our bank details to you by email once you place order online.
Price excludes TAX/GST/VAT
Please check the import tax when you import goods, and we when send out goods, we will make true value invoice to your Custom, in order to avoid you will be fined with small value
Orders
Sign in, Choose the item, Choose product Attributes, choose quantity, calculate the shipping to your area, when you confirm price, proceed to order confirm, and payment.
Yes, you can register an account, it will be easy for you to upload artwork or track order later
1/ You can upload your logo design in vector AI/EPS/PDF format when you place order, or you can send to us by email after you confirm order
2/ We will send artwork proof once we get payment and design, and send artwork proof withn 24 hours.
3/ We will proceed production when you confirm artwork proof.
For most promotional products, the preferred formats are vector .eps, .pdf, or Illustrator .ai files. For best results, fonts should either be converted to outlines or included with your artwork to guarantee exact reproduction. For most full-color and/or paper products such as hand fans, business cards, brochures, etc., high-resolution raster files will print well. Preferred file formats are .tif and Photoshop .psd files. High resolution is typically defined as 300 dots per inch at the printed size. Our Art Department can convert non-printable/low resolution files into a high quality print, so don’t be worried if you don’t have exactly what is needed.
Find the track Order button, and fill in order NO. then you can track orders